Privacy Policy

Last Updated: 11 March 2020

 

PRIVACY POLICY

AND

PERSONAL DATA PROTECTION NOTICE

(“PRIVACY NOTICE”)

 

Please read this Privacy Notice carefully as it contains important information about who we are, how and why we collect, use, share and store personal data, your rights, and how to contact us.

This Privacy Notice is written both in English and Malay. Where there is a discrepancy or inconsistency, the English version will prevail.

 

Who We Are

This website and mobile app (“Platforms”) are operated by Dego Malaysia Sdn Bhd (formerly known as MyInteractiveLab Sdn Bhd) under the Registration Number: 200901015266 (858337-D), a company incorporated in Malaysia with its business address at 1st Floor, No. 338-A, Lorong Serawak, Urban Melawati 1, Pusat Bandar Melawati, 53100, Wilayah Persekutuan Kuala Lumpur, Malaysia.

 

Personal Data Collected By Us

We collect your personal information when you access our Platforms, register with us, contact us, buy or use our products and services.

This information includes among others, as follows:

  • account details such as username, login details
  • name, identification card number, address and contact details
  • gender and date of birth
  • your occupation
  • payment details
  • driving license details
  • details of the vehicles used
  • any other information about you which you have provided to us in our registration forms, application forms or any other similar forms.

We do not promote our products or services to any child under the age of 18, and we do not intend to provide any of the Platform's services to users under the age of 18.


How Do We Use Your Personal Data

We do not sell or trade any of the personal data you have provided to us.

We only use your personal data to:

For Customer

  • enrol you as a customer
  • process your booking, including receiving payment from you, notify you of any updates regarding your booking
  • manage our contract with you and notify you of any changes
  • comply with audit and accounting matters
  • improve the products, services and/or digital content we deliver
  • recommend and send you communications about products, services and/or digital content that may be of interest to you
  • respond to your inquiries, feedback or other requests
  • comply with applicable laws, regulations, guidelines and/or requirements imposed by the relevant regulatory authorities

For Third-Party Service Provider or Merchant:

  • engage you to provide products or services
  • process payments relating to any products or services you have provided
  • manage our contract with you and notify you of any changes
  • comply with audit and accounting matters
  • recommend and send you communications about products, services and/or digital content that may be of interest to you
  • respond to your inquiries, feedback or other requests
  • comply with applicable laws, regulations, guidelines and/or requirements imposed by the relevant regulatory authorities

 

Direct Marketing

With your consent, we would like to send you information on our products and services, competitions and special offers that may be of interest to you.

Nevertheless, we will only send you marketing messages by communication tools connected to the Platforms, if you tick the relevant boxes when you register with us.

Even if you give us your consent, you can always withdraw at any time by contacting our Customer Support or using the “unsubscribe” link in the relevant marketing messages. Our Customer Support contact details can be found in How To Contact Us.

If you make a request to stop sending you marketing messages, this will not prevent us from sending you communications that are not related to marketing activities.

 

Whether Personal Data Has To Be Provided By You And Why

All personal data provided to us are on a voluntary basis. However, certain information, such as your name, address, and contact details, will be required to enable us to deliver our products and services or fulfil our contractual obligations.
 

How Long Your Personal Data Will Be Kept

We will only retain your personal data as long as it is necessary.

How long will depend on the purposes for which we collect personal information, and whether we have any legal obligation to retain personal information (such as accounting or for tax reasons).
 

Who We Share Your Personal Data With

We may share your personal information with our service providers and affiliates who support us in our business operations and for the purposes set out in this Privacy Notice.

Our service providers and affiliates will not use or disclose your personal data for any purpose other than the provision of products and services on our behalf and for the purposes set out in this Privacy Notice.

Apart from that, we may also disclose your personal information to any government agencies, statutory authorities, and/or law enforcement agencies including but not limited to the Land Public Transport Agency.

 

Transfer Of Your Personal Data Out Of Malaysia

We may transfer and store your personal data at a location outside Malaysia.

We will ensure that the recipient of your personal data complies with the applicable data protection laws and this Privacy Notice.

 

Keeping Your Personal Data Secure

Appropriate security measures have been put in place to prevent accidental loss, unauthorized use, or access to your personal data.

We restrict access to your personal data on a need-to-know basis. Those who process your personal information will do so only in an authorized manner and under a duty of confidentiality.

Your password is the key to your personal information. Please do not share your password with anyone else. If you lose control of your password, your personal information may be at risk. If, for any reason, your password has been compromised or you believe that your password has been compromised, please contact us immediately and change your password.

 

Your Rights

You have the right to:

  • access your personal data
  • correct or update your personal data
  • withdraw your consent
  • object our processing of your personal data for direct marketing purposes

 

Changes To This Privacy Notice

We may change this Privacy Notice from time to time by posting the updated policy on our Platforms. The continued access to or use of our Platforms would constitute the acceptance of the revised changes.

 

How To Contact Us

If you have any questions or requests regarding this Privacy Notice, please contact our Live Chat agent (Monday to Saturday 9am-12 Midnight) or visit our office at:

No. 338-A, 1st Floor,

Urban Melawati 1, Lorong Serawak,

Pusat Bandar Melawati,

53100 Kuala Lumpur, Malaysia.

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